Name
How to Handle Difficult Clients for Positive & Productive Outcomes
Date & Time
Thursday, October 10, 2024, 2:45 PM - 3:45 PM
Speakers
Description
Accreditation: IDCEC, IDC, IIDA, NKBA
This course will help you determine what your definition of a "difficult client" might be. You will be able to develop strategies to manage and respond to the 4 personality types by learning how they react to specific words and actions. Understanding the personality traits of not only yourself but of your client, coworkers and associated tradespeople will improve communication which in turn will help avoid costly mistakes and difficult situations.
Location Name
Classroom 1
Full Address
Yale Appliance
296 Freeport St
Boston, MA 02122
United States
296 Freeport St
Boston, MA 02122
United States