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Attention All Service Managers!
Elevate your career and stand out by becoming a BrandSource Certified Service Manager through our exclusive ServiceSource Institute of Service Management (ISM) Course. Join us for a dynamic virtual event explicitly tailored for Service Management Education. Gain invaluable insights and skills to propel your career to new heights while enhancing the customer experience. Learn how to exceed customer expectations and deliver top-notch service that keeps clients returning. Don't miss this opportunity to distinguish yourself and stay ahead of the competition!
View the details of this event, and register below.
A 4-part Virtual Course with no travel required! Limited to the first 20 individuals registered.
- Zoom Classroom
- (4) 2.5 hour Sessions lead by Service Expert Paul MacDonald
- (4) Quizzes
- Final Exam - 80% Passing Score for Certification
$499.00
Attendance of all (4) sessions is mandatory to be eligible for Certification.
SESSION DATE |
START TIME |
END TIME |
LOCATION |
|
PART 1 |
Tuesday, May 7, 2024 |
10:00 AM CST |
12:30 PM CST |
|
PART 2 |
Thursday, May 9, 2024 |
10:00 AM CST |
12:30 PM CST |
|
PART 3 |
Tuesday, May 14, 2024 |
10:00 AM CST |
12:30 PM CST |
|
PART 4 |
Thursday, May 16, 2024 |
10:00 AM CST |
12:30 PM CST |
WHY ATTEND THE INSTITUTE OF SERVICE MANAGEMENT PROGRAM?
Designed to meet the unique needs of service management leaders, the Institute of Service Management program will explore the strategic and tactical elements of service management strategy.
Check out what members are saying about their experience:
- Service Financials
- Setting Profitable Service Rates
- Service Department Efficiency
- Technician Recruitment
- CSR Training Book More Calls
- Managing Online Reviews
- Service Marketing
- Parts Inventory Management
- Warranty Claims Best Practice
- Employee Relations
Service Managers and team members responsible for the day-to-day service operations.
They'll learn the secrets of profitable service operations and improve their service management skills. Successful attendees will become BrandSource Certified in Service Management for 2024!
The ISM program will be offered virtually for the 2024 Certification, via a Zoom Classroom as a four-part series!
The course will take place across two consecutive weeks, with the first session taking place on Tuesday, May 7, 2024 at 10:00 AM CST, click here to view the full schedule. Each session will be 2 and a half hours and attendance is mandatory to be eligible for the final exam and 2024 certification.
Access the Zoom Classroom will be sent to all registered attendees one-week prior to the event.
Yes! Certifications issued at the inaugural ISM event in Las Vegas were valid for 2023. We encourage all previous participants to register for the 2024 Virtual Course to keep their certification up-to-date.
CANCELLATION POLICY
Now - April 26 |
Full Refund* |
April 27 - May 3 |
50% Cancellation Fee ($249.50) |
After May 3 |
No Refund |
Cancellations must be made directly through AVB Events by calling (714) 552-0449 or emailing eventsupport@avb.net
*Applicable refunds will be processed within two weeks of cancellation.
CONTACT US
AVB Event Support
(714) 552-0449
eventsupport@avb.net
