POWERED BY

Calling All Service Technicians

BrandSource is proud to introduce an all-new program geared toward service technicians. The ServiceSource Factory Technical Training Camp will bring you 3 days of exclusive hands-on trainings from industry leading manufacturers at the New England Appliance Group (NEAG) facilities in Franklin, MA.

View the details of this event, and register below.

MEMBER PACKAGE

ServiceSource Technical Training Camp Includes

  • 1 Badge
  • 1 Hotel Room for 3 Nights
  • 3 Days of Training at the NEAG Facility
  • 8 Meals throughout the Training Camp
  • Rideshare Code for Transportation to and from Hotel to NEAG Facility Trainings

$999.00

REGISTER

CANCELLATION POLICY

July 1 - August 31

Full Refund*

September 1 - September 11

Hotel: $150 Cancellation Fee

After September 11

No Refund

Cancellations must be made directly through AVB Events by calling (714) 552-0449 or emailing eventsupport@avb.net
*Applicable refunds will be processed within two weeks of cancellation.

AGENDA

All meetings and locations are subject to change
Printed Agendas will be available at the event

MAIN GROUP ARRIVALS

  

6:00 PM - 8:00 PM

Meet & Greet @ The Chateau
*Cash Bar

6:00 AM - 7:30 AM

Hotel Continental Breakfast

7:30 AM - 8:00 AM

Transportation to NEAG Facility

8:00 AM - 12:00 PM

GE Appliances Hands-On Factory Training

  • GE Profile 4.8 cu ft. Capacity UltraFast Combo with Ventless Heat Pump Technology Washer & Dryer
  • Smart Front Load SteamWasher with Adaptive SmartDispense UltraFresh Vent System with OdorBlock
  • SmartHQ

12:00 PM - 1:00 PM

Lunch

1:00 PM - 5:00 PM

Electrolux Hands-On Factory Training

  • 30" Front Control Freestanding Gas Range
  • 30" Front Control Freestanding Radient Range
  • 30" Induction Freestanding Range
  • 24" Built in Dishwasher

5:00 PM - 7:30 PM

Dinner and GLEEPS Training Program, Dean Landers

GLEEPS! is an acronym created by Dean Landers as a training tool for his Technicians to improve how they interact with customers. Instead of treating a customer like a job, GLEEPS! Focuses on creating a relationship with customers; the concept was later expanded to include Customer Service Representatives and anyone in your business who interacts with customers. Even the most experienced Technicians and CSRs can use these helpful tips and should consider the GLEEPS! Perspective.

We recommend viewing these on a regular schedule of quarterly or every six months to keep the information fresh and to prevent reverting back into old habits. Remember – You never get a second chance to make a good first impression!

GLEEPS!
1. The Greeting!
2. The Link!
3. The Examination!
4. The Explanation!
5. The Proposal!
6. The Seal!

7:30 PM - 8:00 PM

Transportation to Hotel

6:00 AM - 7:30 AM

Hotel Continental Breakfast

7:30 AM - 8:00 AM

Transportation to NEAG Facility

8:00 AM - 12:00 PM

Samsung Hands-On Factory Training

  • 36" 4-Door Flex Refrigerator with Beverage Center and Family Hub
  • Smart Linear Wash 39dBA Dishwasher with 3rd Rack
  • STG App Review
  • HASS App Review

12:00 PM - 1:00 PM

Lunch

1:00 PM - 5:00 PM

LG Hands-On Factory Training

  • LG Wash Tower Single Unit Front Load Heat Pump Ventless Dryer
  • New Testing Modes for LG Dishwashers
  • New Electric LokRing Fasteners for R600 Refrigeration
  • Newest Bulletins on REF, Including the Craft Ice Maker and Software Updates for Linear and BLDC Compressors, as well as flushing techniques for R600a

5:00 PM - 5:30 PM

Transportation to Hotel

6:00 PM - 8:00 PM

Dinner

6:00 AM - 7:30 AM

Hotel Continental Breakfast

7:30 AM - 8:00 AM

Transportation to NEAG Facility

8:00 AM - 12:00 PM

Whirlpool Hands-On Factory Training

  • Smart 2 in 1 Removable Agitator Washer
  • Current Model Training
  • Current Service Bulletin Review

12:00 PM - 1:00 PM

Lunch

1:00 PM - 1:30 PM

Transportation to Hotel

MAIN GROUP DEPARTURES

  

FACTORY TECHNICAL TRAININGS BY

Proud Supporting Partner

HOTEL INFORMATION

Hampton Inn Franklin / Milford

735 Union Street
Franklin, MA 02038

Hotel Website

Due to this unique program, room reservations can only be made to check in on Tuesday, September 19 and check out on Friday, September 22. Spaces are limited!

To book your guest room reservation at the group rate, be sure to book with your event badge through the Registration website.


CHECK-IN & CHECK-OUT

Check-In: 3:00 PM
Check-Out: 12:00 PM

 


INTERNET ACCESS

Complimentary WiFi
 

 


PARKING

Complimentary Self-Parking
 

 

TRAVEL INFORMATION

Closest Airports

Boston Logan International Airport (BOS)
35 Miles from Hotel

Rhode Island TF Green International Airport (PVD)
32 Miles from Hotel

Airport Shuttle: This hotel does not provide shuttle service

CONTACT US

AVB Event Support
(714) 552-0449
eventsupport@avb.net